winbd Privacy Policy

winbd is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to information collected from you while using the winbd website and mobile application ("Platform"). By registering on the Platform or using its services, you are considered to have accepted all terms of this Policy.

This Policy applies to personal use. Our general Terms and Conditions cover the overall rules of using the Platform in detail, and complement this Policy. Reading both documents together will give you a complete picture of your relationship with winbd.

2.1 Information You Provide Directly

When you create an account on winbd, make a deposit, or contact the support team, the following information is collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Username and password provided at the time of registration
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

While using the Platform, certain information is collected automatically, including:

• IP address and device type
• Browser type and version
• Source of arrival on the Platform (referral link or search engine)
• Pages visited and time spent on them
• Game session data and betting activity

This information is used to improve the Platform and maintain security.

2.3 Cookies and Tracking

The winbd platform uses cookies and similar technologies. Cookies are small data files stored in your browser. They come in three types: essential cookies (to keep the Platform functioning), functional cookies (to remember your preferences), and analytical cookies (to understand user behaviour). You can control cookies by changing your browser settings, though doing so may limit some features of the Platform.

3.1 Account Management and Security

The information you provide is primarily used to create, verify, and keep your account secure. winbd ensures that each account belongs to a genuine user, and only one account can be opened per mobile number or email address. Information is used to prevent fraud, money laundering, and other misuse.

3.2 Processing Financial Transactions

Payment-related information is required to process deposits and withdrawals. The minimum necessary information is sent to the relevant payment provider's servers to confirm transactions via bKash, Nagad, Rocket, and Upay. winbd does not store full payment card numbers on its own servers.

3.3 Customer Service and Communication

We use your information to resolve your issues through 24/7 live chat and email support. Records of conversations may be kept for a set period to improve service quality. Our Frequently Asked Questions page has more information about support channels.

3.4 Responsible Gaming Management

winbd monitors betting behaviour in the interest of player protection. If unusual betting patterns are detected on an account, or if someone requests a limit to be set, that information is used in responsible gaming management. Our Responsible Gaming page provides detailed guidance and protective tools.

3.5 Promotional Communications

With your consent, winbd may send messages to your mobile number or email about bonus offers, promotions, and important updates. You can stop receiving such communications at any time from your account settings or by contacting the support team.

4.1 Policy on Sharing Information with Third Parties

winbd does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following specific cases:

• Payment processors: Relevant information shared with bKash, Nagad, Rocket, or Upay to process transactions.
• Game software providers: Session information sent to game studio servers to launch games.
• Technology partners: Technology service providers who assist with Platform maintenance, operating under strict confidentiality agreements.
• Legal obligations: Where disclosure of information is legally required by order of a competent court or authority.

Your information is not transferred to any other party outside the situations listed above.

4.2 International Data Transfers

Parts of winbd's technology infrastructure may operate on servers outside Bangladesh. Regardless of where data is processed, the protection standards described in this privacy policy are maintained. Contractual safeguards are ensured for data transfers to third countries.

5.1 Technical Security

winbd follows industry-standard technical measures to protect your information. All data transmissions are secured through SSL encryption. Sensitive information stored on servers is kept in encrypted form, and passwords are never stored in plain readable format.

• 128-bit SSL/TLS encryption
• Two-factor authentication (OTP-based)
• Automated malicious activity detection
• Regular security audits

5.2 Organisational Security

Within winbd's internal team, only those who need it are granted access to user information. Staff are bound by strict confidentiality agreements. Security training is provided regularly and access logs are recorded.

5.3 Response to Security Breaches

If a data security breach occurs, winbd takes steps to contain it as quickly as possible. Affected users are notified as promptly as possible and informed about the nature of the incident and the remedial steps taken. If you notice any suspicious activity, contact the support team immediately.

6.1 Data Access and Correction

If you have an account with winbd, you can log in to your account settings at any time to view the information stored about you. Contact the support team to request correction of any incorrect or outdated information. Corrections will be made as quickly as possible after your identity is confirmed.

6.2 Data Deletion Requests

You may request deletion of your personal information. However, please note:

• Some information cannot be deleted while the account is active.
• Certain information must be retained for a set period for legal or regulatory reasons.
• Financial transaction records must be kept for a specified period.

A decision will be communicated within 30 business days of receiving the request.

6.3 Stopping Promotional Messages

You can stop promotional emails or SMS at any time — either by clicking the unsubscribe link at the bottom of an email, or by informing the support team. Essential account-related messages (transaction confirmations, security alerts) cannot be stopped, as they are part of the service.

6.4 Closing Your Account

If you no longer wish to use winbd's services, you can contact the support team to request account closure. Any remaining balance must be withdrawn before the account is closed. Information from a closed account may be retained for a set period as required by law.

winbd does not keep your information longer than necessary. Generally:

• Information on active accounts is retained for the duration of the account.
• After account closure, financial transaction records are kept for the period specified by applicable law.
• Customer service communication records are kept for a limited time for service quality evaluation.
• Data collected from cookies is deleted at the end of a session or after a set period.

Once the retention period ends, data is securely deleted or anonymised.

winbd's services are for persons aged 21 or above only. The Platform does not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if an account belonging to a minor is identified, it is closed immediately and the collected information is deleted.

If you become aware that a person under 21 has created an account on winbd, please notify our support team.

winbd reserves the right to update this privacy policy as needed. For significant changes, a notice will be published on the website and registered users may be informed by email or SMS. Continued use of the Platform after an update means you have accepted the revised policy.

It is in your interest to review this page regularly. If you have any questions about changes to the policy, our support team is available 24/7 to help.

If you have any questions, concerns, or complaints about this privacy policy, contact the winbd support team:

• 24/7 Live Chat — directly from the chat window on the website
• Email: [email protected]

Our team provides support in both Bengali and English. Privacy-related requests are responded to as quickly as possible. Visit our About Us page to learn more about us.